Q: Is your jewelry gold plated or gold filled?
A: We do not use gold plating or gold filling. All our jewelry is manufactured in solid 14K Gold, 18K Gold or Platinum.

Q: Is your diamond natural?
A: Yes, all of our diamond is natural, clarity and color are chosen according to your need.

Q: Do you make custom jewelry?
A: Yes, we can custom any design jewelry for you. We will keep designing and discussing until you’re satisfied.

Q: How long will it take to complete the order?
A: Please note that most of our Jewelry is Made to Order. It will take about 5-10 business days to complete your order before shipping.

Q: How do you ship the orders?
A: All orders are shipped by DHL, FedEx or EMS. But shipments cannot be made to P.O. Boxes.

Q: Are your items authentic?
A: Fay Jewelry guarantees that all our items are 100% authentic.  We stand behind this guarantee and will offer you a full refund on any item found to not be completely authentic.

Q: Do you offer a certificate for the jewelry?
A: Yes, we can supply a Certificate, including details about the item you purchased.

Q: Why your prices is cheap in comparison?
A: Fay is a profession jewelry Manufacturer directly, therefore the price is wholesale price, no middlemen representing.

Q: What kind of payments do you accept?
A: We accept PayPal and TT.

Q: What is your refund policy?
A: We want you to be completely satisfied with your order. Hence we offer 30 days risk free full refund/replacement facility.